Shipping policy
IXARA Shipping Policy
Last updated: August 3, 2026
Thank you for shopping with IXARA. Each order is thoughtfully prepared and packaged with care.
Order Processing
Orders are typically processed within 2–4 business days, excluding weekends and holidays.
Processing time refers to the time needed to prepare and package your order. It does not include the time your package spends in transit.
During launches, restocks, holidays, or periods of high order volume, processing may take slightly longer. Any significant delay will be communicated by email.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on the destination, package details, and selected shipping method.
Customers are responsible for all shipping charges unless a free-shipping promotion is offered.
Estimated Delivery
Once shipped, domestic orders typically arrive within 3–7 business days, depending on the destination and shipping carrier.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside IXARA’s control may affect delivery.
Tracking Information
Once your order ships, you will receive a confirmation email containing your tracking information.
Tracking updates may take up to 48 hours to appear after the carrier receives the package.
Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please contact IXARA immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has been placed or processed.
IXARA is not responsible for packages delayed, returned, misdelivered, or lost because an incorrect or incomplete address was provided. If a package is returned to IXARA, the customer may be responsible for additional shipping charges to have it resent.
Lost, Stolen or Missing Packages
Once a package has been transferred to the shipping carrier, delivery is handled by that carrier. However, IXARA will make a reasonable effort to help you locate a delayed or missing package.
If tracking shows no movement or your order has not arrived within the expected delivery period, please contact us at [your IXARA email address] with your order number.
If tracking shows the package as delivered but you cannot locate it, please:
- Confirm that the shipping address on your order is correct.
- Check around the delivery location and with members of your household.
- Allow one additional business day, as some packages may be marked delivered shortly before arrival.
- Contact the shipping carrier for further assistance.
IXARA is not responsible for packages stolen after confirmed delivery, but we will assist with any available carrier inquiry or claim.
Damaged Packages
If your order arrives damaged or with missing contents, contact IXARA@HOUSEOFIXARA.COM within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the shipping package
- Clear photographs of the damaged or missing items
- A photograph of the shipping label
Please retain all original packaging while the issue is being reviewed. USPS states that claims for damaged or missing contents must be filed no later than 60 days after mailing, although IXARA’s 48-hour reporting window allows you to gather evidence and address the issue promptly.
Returned or Refused Packages
Packages returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect may be reshipped at the customer’s expense.
Original shipping charges are nonrefundable.
Shipping Delays
IXARA will make every reasonable effort to ship within the stated processing period. If we cannot ship your order within the promised timeframe, you will be notified and given the option to accept the delay or cancel the unshipped order for a refund, as required by federal rules.
International Shipping
IXARA currently ships within the United States only.
Contact Us
Questions regarding shipping may be sent to:
IXARA
Email: IXARA@HOUSEOFIXARA.COM