Refund policy

IXARA Return & Refund Policy

Due to the personal and hygienic nature of our products, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect sizing, application issues, or personal preference.

Please review the product description and sizing information carefully before placing your order. Customers are responsible for selecting the correct nail size.

If your order arrives damaged, defective, or incorrect, please contact us at [your email address] within 48 hours of delivery. Include your order number and clear photographs of the item and packaging so we can review the issue.

Approved claims may be resolved through a replacement, store credit, or refund at IXARA’s discretion. Items that have been worn, applied, altered, or removed from their original packaging are not eligible for consideration unless the item arrived defective.

Shipping charges are nonrefundable, except when the order was incorrect or damaged due to an error by IXARA.

By completing your purchase, you acknowledge and agree to this policy.